Who founded Qtrove and when?
What is the difference between Qtrove and other e-commerce marketplaces
Qtrove is a curated marketplace that exhibits and sells natural & sustainable products from passionate
entrepreneurs across the country. We are your partners in your journey to a cleaner, safer, healthier,
and sustainable lifestyle.
We are a marketplace that wants to change how you consume products IN your body, ON your body, and
AROUND your body. In other words, we want you to make the switch to a natural and sustainable
lifestyle through our curated list of products that you will use in your household, day after
day. We are The Shop for good people by good people. We are The Shop for Good Things!
Unlike other marketplaces where anyone can register and become a seller, we have strict guidelines
and stringent processes in place to ensure only the best sellers with their best products are
LIVE on the website. We don’t aim for quantity but the sheer quality of products. Our internal
curation team tests each product’s quality and focus on other parameters. We have research documents
for each category so that nothing harmful or run-to-the-mill gets online.
To ensure our marketplace looks more personal and exudes warmth, we shoot each product personally
to have that unique visual appeal unlike other marketplaces where each product image is with
a white background giving it an impersonal look and feel.
Qtrove aims to promote smaller businesses and does this by providing dedicated seller pages.
These seller pages have images of behind-the-scenes production of their products and a seller
profile about how the business started out.
What is the name of your company?
Qtrove.com is our brand name and our company is registered under the name of Qtrovevista Exclusive Services
Pvt. Ltd.
I’m unable to find the product I want, how should I go about it?
If you know what you’re looking for, use our Search Box and zero in on your product from the results.
Alternatively, you can also navigate via our top category bar that helps you explore our wide
range of products in a more categorized manner.
Or, you can simply LIVE Chat with us and our efficient chat agent will be able to help you in
a jiffy!
I have selected some products but I want to get them delivered sooner. Is it possible?
Our Partner Sellers give us an approximate lead time for each product, which varies from ‘ASAP’ to
8/10 days (depending on the product). The same is clearly displayed on each product page, and
we would request you to keep that in mind while ordering.
We still try to expedite your order in special cases, but please understand the final choice lies
with our Partner Seller. We will keep you informed in either of the cases.
I love the hummus spread/any other product but can’t seem to place an order as
your website says ‘Delivery Not Available to Your Location’. Why is that?
We also list perishable products with a shelf life of 1-4 days. These products are delivered only in the city of its Partner
Seller. This is because such products are ‘Made to Order’ and have to be delivered within the
same day.
Such products are not courier-worthy and hence non-transportable across the country.
Then how do I know which products can be delivered and which can’t?
It’s very simple! When you start adding your first product in the cart, it will ask you to enter
your PIN Code. Basis on which, each product page will clearly highlight whether or not that particular
product is eligible for the mentioned Pin Code.
How are shipping charges calculated?
Shipping charges are calculated based on the cart value and is shown at the time of checkout, after
you’ve entered your detailed address.
What are the benefits of online payment?
Post demonetization, we feel that going digital is no more a luxury, but a necessity.
We have popular wallets like Paytm, Payumoney, and Razorpay integrated thereby making payments swift
and effortless.
We also have a UPI integration and needless to say we have all major banks for Net-Banking/ Debit
Cards and Visa/Mastercard/AmEx for Credit Cards.
Also, there are rewards for online payments.
I tried paying online but the screen hanged and I received a message from my bank
saying that the money has been deducted. What should I do?
No need to worry, online payment has multiple hops:
From our website to the payment gateway/wallet interface
From the payment gateway/wallet interface to the Bank/Visa/Mastercard interface
Once the payment is authenticated by your bank of Visa/Mastercard interface, the info comes back
to the payment gateway
Payment gateway passes the info (success or failure) back to our website
Once we get the info from the payment gateway, we display the message accordingly (to the customer)
If due to any issue (slow internet speed, bandwidth fluctuation, browser closure from your side, etc.) this entire loop is
broken in the process, the payment info won’t come to us.
If you got the message from the bank about the debit but we haven’t received it, you can contact
us and we will get it checked from our internal dashboard.
You can simply retry it again as normally such failed transactions are auto-credited back to you
in a few minutes/hours.
Worst case in which you pay twice and both amounts come to us, we will refund one. It will reach you in 3-7 business days
We recommend that you pay online over a stable net connection. It even works fine in Edge/2G connection
but you need to be a bit patient when the screen transition is happening.
I want to gift the products and want them personalised. Is is possible?
Of course, it’s possible! On each product page (just below the Add to Cart button) we have a box
that says ‘Send it as Gift’. Kindly click on the box and fill in the details
Note: The service has a minimum charge to it.
What if the courier guy comes and I’m not at home/office. Would the product be
returned?
Courier guys usually call you before they attempt the first delivery of the products.
Normally, there are two attempts made at delivery.
If both attempts fail, the parcel is returned to the shipper (in our case the Partner Seller)
In such a case, inform us once you are back or are sure that someone is available to collect the
parcel (and pay cash in case of COD) on your behalf.
How can I order online from the website?
It’s really simple! Just follow the steps mentioned below:
Select the products from the appropriate category if you know what you are looking for
Alternatively, use our powerful search feature to select products based on your preferences
Use the ‘Quick Buy’ option to quickly add the product to your cart without leaving the current page
If you want to know more about a particular product, click on the picture and get to know the complete
details including its Q factor, reviews by other customers, and about the seller, which will
give you a unique insight about how each product is made with passion and precision.
Complete your order by adding your billing and shipping address
Next, choose your payment method. We have both online payments as well as COD options available
Online options include Net Banking & Debit Cards (All Major Banks included), Credit Cards (VISA,
MasterCard) and popular wallets like Paytm and Razorpay.
Voila! Sit back and relax as your order is received by us and it would soon be yours. :)
What is your customer support number?
You can chat with our customer support executive on our website and or simply write to us at wecare@qtrove.com.
In case you still want to talk to one of our support executive, we are available on call on 951-310-0660,
Monday to Sunday 10 AM to 07 PM.
How can I track my Order?
I have ordered multiple items, will I receive all of them together?
Qtrove.com is a marketplace that follows a Drop-ship model. Therefore, we don’t keep any product
inventory. All our items are shipped by individual partner sellers, meaning you may receive multiple
parcels across days. You will be notified about each item and its status via email as well as
SMS.
I have received my order partially, where are the rest of my products?
If you have received shipments from all the sellers and have received partial product, please connect
to our support executive at wecare@qtrove.com. Else, your product(s) might be on their way. Check
your Order status here to get detail https://www.qtrove.com/pages/order-tracking
I’m not happy with the products that I received, I want a refund.
I have received a broken bottle
We’re sorry; looks like our team dropped the ball here! We can fix it by reshipping the product to
you. So please send a picture of the damaged product to convince our seller of what has happened.
Shoot us an email at wecare@qtrove.com along with the image of damaged product. Our concerned
team will get back to you at the earliest.
I have received a wrong product
Our apologize for goofing up your order. Kindly email us on wecare@qtrove.com along with the image
of product received and we will ensure you get the product you ordered for at the earliest.
My order has not been delivered but the order status of my product on Qtrove is
delivered
Kindly check if someone else has received the product on behalf of you. If not then wait until the
end of the day—packages can show as delivered while still in transit. If you are still unable
to locate your item, email us on wecare@qtrove.com along with your order details
I want to return/exchange the product I received and want a refund
We request you to go through our return policy here https://www.qtrove.com/pages/returns-and-refunds. If the product meets our return guidelines you
can send us an email at wecare@qtrove.com with your order details and we’ll resolve the issue.
I want to change my phone number / address for my current order
We won’t be able to edit the details once the product is shipped but we will try our best to reroute
your parcel. Kindly email us on wecare@qtrove.com along with changed address.
There are so many companies out there that offer solutions for corporate gifting.
What differentiates you?
Agreed. There are so many companies out there that offer corporate gifting options like branded USB
sticks, pens, folders, notebooks, water bottles etc. But these gifts are often repeated at all
events. How do you stand out and make your participants and speakers feel more special? That
is where our hampers come into the picture. We work with a highly curated handpicked set of vendors
that make unique products. Our hamper boxes can be customized to contain products from across
30 categories from home-baked goods and jams to handmade earrings and laptop sleeves. Additionally,
the products in our hampers are natural and chemical-free and promote a sustainable lifestyle.
Lastly, your effort to use our hampers directly helps small businesses.
What are the typical contents of your hamper boxes?
The best part about our hampers is that they are completely customizable. For example, at a recent Innovation event, 100
participants and speakers were given our hamper boxes that included:
- Gourmet coffee
- Gourmet tea
- Desi Barbecue sauce
- Healthy non-fried Ragi Spinach cookies
- Chocolate fudge sauce
What are the budgets like for the hampers?
Our hampers are completely customizable and we can curate one for you starting from INR 500 all the
way up to INR 5000.
What is the lead time for ordering these hampers?
Since the products you want will be ‘Made to Order’, we would like at least 7 working days to ensure
there is no last minute stress in sourcing all the products from our sellers.
Do I calculate the cost of the hampers as the sum of the individual product prices
shown on the site? Or is there a discount?
Depending on the number of hampers you are ordering, we can offer you varying degrees of discount.
Obviously, the larger the order, the greater the discount.
Okay, I’m convinced! How do I get in touch with you to design my very own curated
hamper?
Simple. All you have to do is call us on 080-46837220 or email us your requirements on wecare@qtrove.com
and we will get in touch with you very soon.