Qtrovevista Exclusive Services is a Private Limited Company founded by Vinamra Pandiya and Prashanth Nagarajan in March 2016 and the website went live in July 2016.

Qtrove is a curated marketplace that exhibits and sells natural & sustainable products from passionate entrepreneurs across the country. We are your partners in your journey to a cleaner, safer, healthier, and sustainable lifestyle.

We are a marketplace that wants to change how you consume products IN your body, ON your body, and AROUND your body. In other words, we want you to make the switch to a natural and sustainable lifestyle through our curated list of products that you will use in your household, day after day. We are The Shop for good people by good people. We are The Shop for Good Things!

Unlike other marketplaces where anyone can register and become a seller, we have strict guidelines and stringent processes in place to ensure only the best sellers with their best products are LIVE on the website. We don’t aim for quantity but the sheer quality of products. Our internal curation team tests each product’s quality and focus on other parameters. We have research documents for each category so that nothing harmful or run-to-the-mill gets online.

To ensure our marketplace looks more personal and exudes warmth, we shoot each product personally to have that unique visual appeal unlike other marketplaces where each product image is with a white background giving it an impersonal look and feel.

Qtrove aims to promote smaller businesses and does this by providing dedicated seller pages. These seller pages have images of behind-the-scenes production of their products and a seller profile about how the business started out.

Qtrove.com is our brand name and our company is registered under the name of Qtrovevista Exclusive Services Pvt. Ltd.

If you know what you’re looking for, use our Search Box and zero in on your product from the results. Alternatively, you can also navigate via our top category bar that helps you explore our wide range of products in a more categorized manner.

Or, you can simply LIVE Chat with us and our efficient chat agent will be able to help you in a jiffy!

Our Partner Sellers give us an approximate lead time for each product, which varies from ‘ASAP’ to 8/10 days (depending on the product). The same is clearly displayed on each product page, and we would request you to keep that in mind while ordering.

We still try to expedite your order in special cases, but please understand the final choice lies with our Partner Seller. We will keep you informed in either of the cases.

We also list perishable products with a shelf life of 1-4 days. These products are delivered only in the city of its Partner Seller. This is because such products are ‘Made to Order’ and have to be delivered within the same day.
Such products are not courier-worthy and hence non-transportable across the country.

It’s very simple! When you start adding your first product in the cart, it will ask you to enter your PIN Code. Basis on which, each product page will clearly highlight whether or not that particular product is eligible for the mentioned Pin Code.

Shipping charges are calculated based on the cart value and is shown at the time of checkout, after you’ve entered your detailed address.

Post demonetization, we feel that going digital is no more a luxury, but a necessity.

We have popular wallets like Paytm, Payumoney, and Razorpay integrated thereby making payments swift and effortless.

We also have a UPI integration and needless to say we have all major banks for Net-Banking/ Debit Cards and Visa/Mastercard/AmEx for Credit Cards.

Also, there are rewards for online payments.

No need to worry, online payment has multiple hops:

From our website to the payment gateway/wallet interface

From the payment gateway/wallet interface to the Bank/Visa/Mastercard interface

Once the payment is authenticated by your bank of Visa/Mastercard interface, the info comes back to the payment gateway

Payment gateway passes the info (success or failure) back to our website

Once we get the info from the payment gateway, we display the message accordingly (to the customer)

If due to any issue (slow internet speed, bandwidth fluctuation, browser closure from your side, etc.) this entire loop is broken in the process, the payment info won’t come to us.

If you got the message from the bank about the debit but we haven’t received it, you can contact us and we will get it checked from our internal dashboard.

You can simply retry it again as normally such failed transactions are auto-credited back to you in a few minutes/hours.

Worst case in which you pay twice and both amounts come to us, we will refund one. It will reach you in 3-7 business days

We recommend that you pay online over a stable net connection. It even works fine in Edge/2G connection but you need to be a bit patient when the screen transition is happening.

Of course, it’s possible! On each product page (just below the Add to Cart button) we have a box that says ‘Send it as Gift’. Kindly click on the box and fill in the details

Note: The service has a minimum charge to it.

Courier guys usually call you before they attempt the first delivery of the products.

Normally, there are two attempts made at delivery.

If both attempts fail, the parcel is returned to the shipper (in our case the Partner Seller)

In such a case, inform us once you are back or are sure that someone is available to collect the parcel (and pay cash in case of COD) on your behalf.

It’s really simple! Just follow the steps mentioned below:

Select the products from the appropriate category if you know what you are looking for

Alternatively, use our powerful search feature to select products based on your preferences

Use the ‘Quick Buy’ option to quickly add the product to your cart without leaving the current page

If you want to know more about a particular product, click on the picture and get to know the complete details including its Q factor, reviews by other customers, and about the seller, which will give you a unique insight about how each product is made with passion and precision.

Complete your order by adding your billing and shipping address

Next, choose your payment method. We have both online payments as well as COD options available

Online options include Net Banking & Debit Cards (All Major Banks included), Credit Cards (VISA, MasterCard) and popular wallets like Paytm and Razorpay.

Voila! Sit back and relax as your order is received by us and it would soon be yours. :)

You can chat with our customer support executive on our website and or simply write to us at wecare@qtrove.com. In case you still want to talk to one of our support executive, we are available on call on 080-33512340, Monday to Friday 10 AM to 07 PM.

We have a dedicated page to help you with this, you can find the link to it at the bottom of the page. For now you can click here to know your Order Status : https://www.qtrove.com/pages/order-tracking

Qtrove.com is a marketplace that follows a Drop-ship model. Therefore, we don’t keep any product inventory. All our items are shipped by individual partner sellers, meaning you may receive multiple parcels across days. You will be notified about each item and its status via email as well as SMS.

If you have received shipments from all the sellers and have received partial product, please connect to our support executive at wecare@qtrove.com. Else, your product(s) might be on their way. Check your Order status here to get detail https://www.qtrove.com/pages/order-tracking

For eligibility of refund, please check our refund policy here. https://www.qtrove.com/pages/returns-and-refunds

We’re sorry; looks like our team dropped the ball here! We can fix it by reshipping the product to you. So please send a picture of the damaged product to convince our seller of what has happened. Shoot us an email at wecare@qtrove.com along with the image of damaged product. Our concerned team will get back to you at the earliest.

Our apologize for goofing up your order. Kindly email us on wecare@qtrove.com along with the image of product received and we will ensure you get the product you ordered for at the earliest.

Kindly check if someone else has received the product on behalf of you. If not then wait until the end of the day—packages can show as delivered while still in transit. If you are still unable to locate your item, email us on wecare@qtrove.com along with your order details

We request you to go through our return policy here https://www.qtrove.com/pages/returns-and-refunds. If the product meets our return guidelines you can send us an email at wecare@qtrove.com with your order details and we’ll resolve the issue.

We won’t be able to edit the details once the product is shipped but we will try our best to reroute your parcel. Kindly email us on wecare@qtrove.com along with changed address.

Agreed. There are so many companies out there that offer corporate gifting options like branded USB sticks, pens, folders, notebooks, water bottles etc. But these gifts are often repeated at all events. How do you stand out and make your participants and speakers feel more special? That is where our hampers come into the picture. We work with a highly curated handpicked set of vendors that make unique products. Our hamper boxes can be customized to contain products from across 30 categories from home-baked goods and jams to handmade earrings and laptop sleeves. Additionally, the products in our hampers are natural and chemical-free and promote a sustainable lifestyle. Lastly, your effort to use our hampers directly helps small businesses.

The best part about our hampers is that they are completely customizable. For example, at a recent Innovation event, 100 participants and speakers were given our hamper boxes that included:

• Gourmet coffee
• Gourmet tea
• Desi Barbecue sauce
• Healthy non-fried Ragi Spinach cookies
• Chocolate fudge sauce

Our hampers are completely customizable and we can curate one for you starting from INR 500 all the way up to INR 5000.

Since the products you want will be ‘Made to Order’, we would like at least 7 working days to ensure there is no last minute stress in sourcing all the products from our sellers.

Depending on the number of hampers you are ordering, we can offer you varying degrees of discount. Obviously, the larger the order, the greater the discount.

Simple. All you have to do is call us on 98454 94853 or email us your requirements on wecare@qtrove.com and we will get in touch with you very soon.