Cart

Your cart is empty

It feels desperately alone

Let's shop

FAQ's (Frequently Asked Questions)

Here are answers to commonly asked questions. For any specific question, feel free to drop us an email at wecare@qtrove.com. and we would be happy to help

Qtrove is a Private Limited Company founded by Vinamra Pandiya and Prashanth Nagarajan in March 2016 and the website went live in July 2016.

  • Qtrove aims to be a curated marketplace that exhibits and sells non-mass produced items from small entrepreneurs across the country. These products are unique in nature and are not easily available across the online spectrum. These products would be sustainable in nature and would enhance the well-being and increase the social currency of the end consumer.
  • We seek to empower local sellers, small entrepreneurs, artisans who either get lost out on the big marketplace platform or don’t get enough visibility because they are small and have less bargaining power resulting in fewer orders
  • Today, the consumer is experiencing ‘Tyranny of Choice’. This means that the end user is confused with the amount of choice available. We want to curate the best for you so that you only need to choose from amongst the selected best few.
  • Unlike other marketplaces where anyone can register and become a seller, we have strict guidelines and stringent processes in place to ensure only the best sellers with their best products are LIVE on the website. We aren’t aiming for the quantity but sheer quality of products. Our internal curation team tests each product for checking the quality and other parameters. We have research documents for each category so that nothing harmful or run-of-the-mill gets online.
  • To ensure our marketplace looks more personal and exudes warmth, we shoot each product personally to have that unique visual appeal unlike other marketplaces where each product image is with a white background giving it a non-personal look.
  • Qtrove aims to promote the smaller businesses and does this by providing dedicated seller pages. These seller pages have images of behind-the-scenes production of their products and a seller profile about how the business started out.
  • Qtrove.com is our brand name and our company is registered under the name Qtrove Services Pvt. Ltd.

  • We are a 6 month s old company incubated by the same investors who backed Big Basket, Housejoy, Portea Medical, Tutorvista, Homelane, Freshmenu etc.
  • We are headquartered in Indiranagar in Bangalore.
  • As of Nov 2016, we have listed more than 3000 products across 30 categories and 200 partner sellers.
  • We send you an email once the order is registered
  • We will send an email and SMS once your items are shipped
  • We will send an email and SMS once your items are delivered
  • We will then send an email for general feedback
  • In case you want to check real time order tracking, you can check with the tracking no sent to you via email
  • In case of local delivery, you can call us anytime of email us at wecare@qtrove.com
  • Since we are a marketplace, we don’t keep any product inventory.
  • All items are shipped by individual partner sellers and hence you may receive multiple parcels across days.
  • You would be notified for each parcel and its status
  • Click on the Green button 'Spend your QCash' you received in your email.
  • It will open your QCash account on the website. Alternatively, click on the 'Rewards and Programs' yellow icon on the home page
  • Click on 'Spend QCash' button that you get on the pop up.
  • It will show you the 'Rewards' section where it will be mentioned the rewards against the QCash points.
  • Based on the points that you have, click on the relevant rewards button or tab.It will show an orange 'Redeem' button.
  • Once you confirm, it will convert it to a discount code.
  • Use this discount code while shopping next time on Qtrove.
  • For eligibility of refunds, please check here
  • If you know what are you looking for, navigate via our top category bar which will help you explore products
  • Alternatively, just type the keyword in our quick search box and zero in on your product from the desired results.
  • LIVE chat with us and our efficient chat agent would answer your queries in a jiffy
  • Oops! We may have made an error. Quickly email us with the screenshot/URL of that product at wecare@qtrove.com or LIVE chat us about this problem. We will rectify that.
  • Our partner seller has given us approximate lead time for each product which varies from ‘ASAP’ to 6/7 days which we have clearly displayed on the product page, so please keep that in mind while ordering.
  • We will still try to expedite your order in special cases but do understand that the final choice lies with our partner seller. We will keep you informed in either of the cases.
  • We also list perishable products which have a shelf life of 1-4 days. These products are delivered only in the city of its partner seller.
  • This is also because such products are ‘Made to Order’ and have to be delivered within the same day.
  • These products are not courier-worthy and hence non transportable across the country.
  • It is very simple. When you start adding your first product in the cart, it will ask you to enter your PIN Code.
  • Basis your PIN code, each product page that you explore will clearly highlight whether that product delivery is available for PIN code or not.
  • Shipping charges would be shown at the time of checkout once you are done entering your detailed addresses and other info
  • This shipping charges shown is dependent on the cart value.
  • Do not worry, we have kept those charges to a bare minimum.
  • Collecting these shipping charges from you also gives us the cushion to tie up with the globally recognized courier partners like FedEx, BlueDart etc for that awesome delivery experience.
  • Post demonetization, we feel that going digital is now not only a luxury but a necessity.
  • All our online offers etc are valid only on online payments.
  • We have all popular wallets integrated thereby making payments swift and effortless. We have Mobiqwik, Payumoney, Freecharge, Airtel Money, Ola Money to name a few.
  • We also have UPI integrated
  • Needless to say, we have all major banks for Net-Banking/Debit Cards and VISA/Mastercard/AmEx for Credit Cards.
    • No need to worry, online payment has multiple hops:
      • From our website to the payment gateway/wallet interface
      • From the payment gateway/wallet interface to the bank/VISA/Mastercard interface
      • Once the payment is authenticated by your bank of VISA/Mastercard interface, the info comes back to the payment gateway
      • Payment gateway passes the info (Success or Failure) back to our website
      • Once we get the info from the payment gateway, we display the message accordingly to you (the customer)
    • If due to any issue (Slow internet speed, bandwidth fluctuation, browser closure from your side etc), this entire loop is broken anywhere in between, the payment info won’t come to us.
      • If you got the message from the bank about the debit but we haven’t received, you can contact us and we will get it checked from our internal dashboard.
      • You can simply retry it again as normally such failed transactions are auto-credited back to you in a few minutes/hours.
      • Worst case in which you pay twice and both amounts come to us, we will refund one. It will reach you in 3-7 business days.
      • We recommend that you pay online over a stable net connection. It even works fine in Edge/2G connection but you need to be a bit patient when the screen transition is happening.

  • We show delivery time against each product that factors their lead time plus shipping time.
  • We will keep you informed of any delays due to unforeseeable circumstances.
  • Of course, it is possible.
  • Just mention in the ‘Notes’ section about your special request.
  • Alternatively, just write in to us at wecare@qtrove.com and we will take care of the rest.
  • We are soon coming up with a feature where in you can do this customisation from the website itself.
  • Courier guys normally would call you before they do their first attempt.
  • Usually, they will make two delivery attempts.
  • If both attempts fail, the parcel would be returned back to the shipper (partner seller in this case)
  • In such case, you need to inform us once you are back or are sure someone would collect the parcel (and pay cash in case of COD) on your behalf
  • You can call us at 080-3351-2340 or email us at wecare@qtrove.com with the bug details and if possible, a screenshot
  • We are a team of tinkerers and breakers. We would love to treat you or give you free coupons for your efforts to spot and report errors.
    • It is very simple! Just follow the below steps:
      • Select the products on from the required category if you know what you want to order
      • Alternatively, use our powerful search feature to select products based on your preference.
      • Use ‘Quick Buy’ option to quickly add the product to the cart without leaving the current page
      • If you want to know more about a particular unique product, click the picture and get to know the complete details including ‘Product Details’ , ‘Q Factor’, ‘Reviews’, ‘About the Seller’ which will give you unique insights about how each product is made with passion and precision.
      • Complete your order by adding your billing and shipping address
      • Next, choose your payment method. We have Cash On Delivery (COD) and online payment options
      • Online options include Net Banking (All Major Banks included), Debit Cards (All Major banks included), Credit Cards (VISA, MasterCard) and Wallets. Popular wallets like Freecharge, OLA Money, PayuMoney, Airtel Money, Mobiqwik are already integrated and you can pay through these methods
      • Voila! Sit back, relax and enjoy as your order is received by us and it would be soon yours :)

  • We will finalize the commercials with you and send you the contract for the same.
  • We will send you our product description sheet. You need to fill in with the required product information and send it back to us
  • Once final edited images are ready, we will go ahead and make your products LIVE.
  • You also have the option to buy the photos from us and then you can use them at different platforms otherwise you could only use them on your website.
  • We will send you a welcome e-mailer once your products go LIVE. You can then proofread the entire content.
  • Once we get an order, you would be notified by an email which has the order and customer details.
  • You would need to prepare the order and keep it packed in a courier worthy manner. Please note that all damages that occur due to poor quality packaging will be your sole responsibility.
  • Once the order is prepared, we will arrange for the order pick up by our courier partners
  • You would also get AWB’s (AirWay Bills) and Invoice for which you need to take printouts ( two copies each)
  • Order will be picked up by our courier partner. You would need to give AWB and invoice to them
  • All payments (online as well as COD) will be collected by Qtrove and will be reconciled with the sellers on a monthly basis after deducting commission and applicable service tax
  • Emails
  • Call would be given initially to new sellers until they are comfortable with emails
  • The commissions vary between product types. We charge a very reasonable commission percentage after researching industry standards. At the end of the day, we want our sellers to grow with us.
  • Whenever the customer places an order for the first time, we give them a call to check their number and their address. If we find anything suspicious, we don’t pass the order to you. Worst case scenario, if an order is found to be fake, we (Qtrove) take complete responsibility and refund you for any losses.
  • All COD orders money would be collected by our courier partners and be remitted into Qtrove’s account.
  • While doing the monthly reconciliation, we will deduct the commission chargeable, along with taxes, and remit the balance amount to your account. This settlement will include online paid as well as COD orders.
  • We will transfer the amount to you on a monthly basis.
  • You are most welcome to meet us anytime. We are available from Mon-Fri (except public holidays). We would be more than happy to let you see our process flow.
  • As soon as an order comes in, our Order Processing team makes a welcome call to the first time customer and verifies that it is not a fake order. It is only after this that we transfer the order to the you.
  • Once we approve an order, an Email with all the details (customer and order details) will be sent to you. A call would additionally be given to you to inform you to check the email. This will be done for the first 2-3 orders received by the new seller. After this we expect you to independently monitor all incoming orders.
  • Once the process is set, you need to acknowledge the email by replying that you have received the order and it would be ready by XX time.
  • We understand that you might not want to accept orders for multiple reasons - health, vacation, lack of raw materials, or simply because you just want to chill out for a week and not make any more products!
  • Whatever the reason may be, it is important that you inform us that the product is not available for sale. If the product is being suspended for a period of time not more than 10 days, we will display the product as “out of stock”
  • If the products are going to be unavailable for a longer period of time, say a month or more, then we will hide the products altogether on the site as it does not auger well to show multiple products as being “out of stock”. Once the products are available again, you can inform us and we can unhide the products immediately
  • Firstly, none of our seller’s numbers will be displayed on our website.
  • Secondly, it is imperative that you don’t encourage direct orders from customers coming from our side. This is bad business practice and may lead to a poorer work environment. We request all sellers to ask the customers to order their products through us.
  • We are an online marketplace and hence all orders have to be only from the website. Phone number is only for customer support issues.
  • Online orders help us track multiple parameters and helps systematize the entire operation
  • The order placed by the customer is converted to an order confirmation sheet that the seller will receive as an email. So it is highly unlikely any products can get mixed up.
  • In the highly unlikely event of such an incident occurring, we take responsibility for such an error happening and will compensate you for it.
  • Additionally, we ask all of our sellers to review their product pages once they are live for any discrepancies
  • It will be difficult to send you order confirmation in any other way excepting email. You will also need to know how to process the deliveries with AWB and Invoice copies.
  • We can courier a hard copy of the orders for the month and the commissions charged.
  • Once we start with the seller dashboard, you can see everything on a real time basis.
  • Our customer care team works from 10 am to 7 pm (Mon- Fri) and customers can call in during these times for any queries
  • For some reason if there is no answer, the customer can always contact us by email, or through Facebook or Twitter.
  • We have already partnered with sellers in multiple cities like New Delhi, Jaipur, Mumbai, Pune, Chennai, Pondicherry, Coimbatore, and are constantly expanding our network of sellers.
  • In such cases you need to inform us in writing over email and we will make that particular item ‘Out of Stock’.
  • You also need to inform us once this item is back in stock
  • It is just for these kind of situations that we ask for at least 3 contact numbers from each partner seller. So even if one is not reachable, we will be able to contact an alternative person
  • If no one is answering, we will try and send you an SMS, whatsapp or FB message
  • Additionally, the seller will have received an email confirmation of the order
  • Orders will be forwarded to you via an email which will be in English language only.
  • For the initial couple of orders when Qtrove will be calling and informing the seller of incoming orders, you can indicate the preferred language of communication and we will do our best to accommodate this request.
  • Your visibility is limited on the web.
  • Customers need a trusted marketplace which gives a standardized service time after time, and insures them against any issues
  • Customers can pay online on our website; avail many offers which we keep running from time to time.
  • Even if you have your own website, marketing and technology may not be your forte. You focus on producing awesome products and we will ensure you get visibility and more sales.
  • Sorry, that will not be possible, all orders have to terminate on Qtrove website.
  • We can however put ‘Order Now’ or ‘Buy Now’ link on your website which takes them to the corresponding product page on Qtrove where they can complete the purchase. This way, we would be ensuring that the traffic on your website is getting converted and transactions actually happen.
  • All commissions etc in such cases would remain the same.
  • Once you inform us in writing about a price change, it will take a maximum of 3 working days to reflect on the website.
  • For the sake of customer confidence & marketplace sanctity, we sincerely urge you and other sellers to list their products on Qtrove at the same price as what is sold on other platforms.
  • This is where we stand out. You would be given a dedicated vendor page with a vanity URL and would have the following (Some of them are Value Added Services which come at a very nominal price):
    • Vendor Images: Here, we will show our sellers how they make their unique products, and the efforts being put in by the people behind the enterprise. This is to establish trust in the eyes of the customer and make it look real and authentic.
    • Vendor Profile: We would also put a short write up about how you started your business, what was your inspiration from etc. This helps the customers connect better with you on an emotional level.
    • Product Images: This is our USP. We would ensure each product is photographed in an aesthetic manner. This is a welcome change as compared to seeing white background images on other e-commerce platforms.
    • Vendor Video: For select sellers, we also showcase their inspiring journey over a 2-3 minute video. We then use all the above properties to market you and get you more orders. Simple.
  • There is no problem with changing the address. As long as you inform us in writing at least 7 working days ahead of the actual relocation, there should be a smooth transition.
  • The orders will not be affected because of changing the registered address with Qtrove.
  • Sir, be rest assured. This would be duly covered in the vendor agreement.
  • Moreover, the customers that order from you are Qtrove customers, and hence all rights and responsibilities to ensure their privacy lies with us.
  • We have strict internal policies which prohibits data sharing/leaking etc.
  • We do both Online Promotions and Offline Promotions.
  • Online Promotions- Social Media Marketing like Facebook Promotions, Twitter, Instagram
  • Offline Promotions- BTL activities in premium societies, corporate/startup events, stalls flea markets & handmade exhibitions etc
  • Our SEO and SEM team identifies number of searches happening for each of our products and based on the results, designs and executes various campaigns.
  • On-boarding with us will help you to reach out to more customers, ensuring the awareness about the unique products that you offer
  • We are a Pvt. Ltd. Company, but I can certainly arrange for a meeting with my senior management, but before that let me explain all our process and commercials, so that you can have an informed discussion with them.
  • Our company has authorized us to take decisions and negotiate on commercials as per the set guidelines which even our senior would adhere to.
  • If you still feel, that you need to speak to someone senior in the org, feel free to drop an email to wecare@qtrove.com and someone will surely respond
  • As you know, for any commercial services used, one has to pay service tax to the Govt. For e.g. you pay this service tax on your Postpaid bill to the Govt as you consumed the phone services or when you go in a restaurant to eat, you pay service tax.
  • This is a Norm by the Govt. and we do not have any say in it.
  • Whatever service tax you pay; is paid to the govt and the compliance for the same lies with Qtrove.
  • You (consumer of this service) have the right to deduct TDS and then pay us, but since the entire amount is with us and we pay you back after deducting our commissions, this route can’t be followed. Instead, you pay the TDS to the govt and give us the challan and we will issue you a cheque with regards to that.
  • No there is no renewal fee at all we will charge you only for the orders which you will get via Qtrove.
  • Commission percentage won’t be affected but yes, we can definitely consider you for some of our joint promotions and give you heads up in that. We will treat you as our priority partner seller.
  • There was a time when every customer was comfortable paying Cash. Slowly they have started looking for Card payment. Now it is the time for online payments and soon more customers will keep looking for it especially after this demonetization drive.
  • It is just that you will be available to your customers by all the channels without spending extra time or changing any of your process.
  • All the overheads of setting up the gateway and other regulations are taken care by us.
  • If you want more business, then you should definitely tie up with us. Be seen where your customers are.
  • An online sales platform that has automated processes is any day more scalable than taking orders over the phone
  • It may happen that only your regular customers may know about your website.
  • Being with us, you will be able to reach a new set of customers who don’t know about you.
    • Our sole existence is to help you win by giving you more orders and customers. You can continue doing what you are doing. We are just an alternate business channel for you.
    • We specialize in SEO and driving traffic to our website through the use of Social media marketing. This means more eyeballs on your products listed on our site.
  • You can take the same from us.
  • We can provide you ‘Online Order’ button which you can get integrated on your website.
  • This will ensure traffic coming to your website has a higher chance of placing an order online
  • No, the only available billing cycle is monthly.
  • Once the invoice is generated, you would receive the payment within 7 working days of the following month.
  • A detailed PDF will be mailed to you along with customer details for reconciliation (accounting).
  • We would be charging a commission of 25% + Service Tax and 2 % extra payment gateway only for the online payments.
  • You would be intimated by our customer support team about the approx time our boy would arrive to collect the parcel
  • We will ensure that the parcel reaches to the end consumer without any issues and within the defined TAT’s (based on the shelf life of the perishable product)
  • Currently we do not charge any registration or monthly subscription/listing fee.
  • You only pay us when we give you orders.
  • Once we receive your email confirmation along with the product details list, we would coordinate with you for the following:
    • Product Samples (1-2 days)
    • Product Photoshoot (1 day)
    • Vendor Photoshoot (1 day)
    • Putting all details together on our backend (2 days)
    • Photo Editing (3 days)
    • Overall, you can expect 7-10 working days.
  • Yes, of course. Being a marketplace, trust is very important for us and hence we encourage users to post their reviews on various platforms (both in and outside Qtrove website)
    • Product Reviews (This comes on the product page on Qtrove website)
    • Feedback Email (we send this email post 24 hours of the delivery of the product and ask for their overall experience of ordering from us. This is used to calculate NPS (Net Promoter Score)
    • Google Review (Very important in this age where everyone goes through google to search for anything)
    • Facebook Reviews (This is very important and all our social marketing campaigns are tied to our FB page. Customers do look at the overall review ratings before they decide to take the plunge or not)
  • Once you are registered with us, we will send you soft copy as well as hard copy of the contract and you can go through the same.
  • Yes, that can surely be done. This goes both ways. If some of your products don’t fit our internal guidelines, we may not list them as well.
  • Generating invoices is an essential part of order management.

    Following are the reasons why attaching invoices with the orders is essential:

  • An invoice is necessary for warranty /statutory requirements.
  • Buyer may save the invoice for his/her future reference or requirements.
  • This is also required to avoid seizing of shipment during transit.
  • You are required to submit your PAN/TAN details in order to comply with tax audits and to ensure a hassle-free tax assessment process.

    To apply for a TAN and PAN cards online, you can click on the links below:

    https://tin.tin.nsdl.com/tan/

    https://tin.tin.nsdl.com/pan/

  • Agreed. There are so many companies out there that provide corporate gifting options like branded USB sticks, pens, folders, notebooks, water bottles etc. But these gifts are often repeated at all events. How do you stand out and make your participants and speakers feel more special? That is where our hampers come into the picture. We work with a highly curated handpicked set of vendors that make unique products. Our hamper boxes can be customized to contain products from across 30 categories from home-baked goods and jams to handmade earrings and laptop sleeves. Additionally, the products in our hampers are natural and chemical free and promote a sustainable lifestyle. Lastly, your effort to use our hampers directly helps small businesses.
  • The best part about our hampers is that they are completely customizable. For example, at a recent Innovation event, 100 participants and speakers were given our hamper boxes that included:
    • Gourmet coffee
    • Gourmet tea
    • Desi Barbecue sauce
    • Healthy non-fried Ragi Spinach cookies
    • Chocolate fudge sauce
  • Not to repeat ourselves, but this too like all other things on our site, is completely customizable :)
  • We can curate a hamper for you starting from Rs.500 all the way up till Rs.5000.
  • Since the products you want will be made-to-order, we would like at least 7 working days to ensure there is no last minute stress in sourcing all the products from our sellers.
  • Depending on the number of hampers you are ordering, we can offer you varying degrees of discount. Obviously, the larger the order, great the discount we can offer.
  • Simple. All you have to do is call us on 70224 54111 or email us your requirements on wecare@qtrove.com and we will get in touch with you very soon.