FAQ's (Frequently Asked Questions)
Here are answers to commonly asked questions.
For any specific question, feel free to drop us an email at firstname.lastname@example.org and we would be happy to help!.
Who founded Qtrove and when?
What is the difference between Qtrove and other e-commerce marketplaces
What is the name of your company?
I’m unable to find the product I want, how should I go about it?
I have selected some products but I want to get them delivered sooner. Is it possible?
I love the hummus spread/any other product but can’t seem to place an order as your website says ‘Delivery Not Available to Your Location’. Why is that?
We also list perishable products with a shelf life of 1-4 days. These products are delivered only in the city of its Partner
Seller. This is because such products are ‘Made to Order’ and have to be delivered within the
Such products are not courier-worthy and hence non-transportable across the country.
Then how do I know which products can be delivered and which can’t?
It’s very simple! When you start adding your first product in the cart, it will ask you to enter your PIN Code. Basis on which, each product page will clearly highlight whether or not that particular product is eligible for the mentioned Pin Code.
How are shipping charges calculated?
Shipping charges are calculated based on the cart value and is shown at the time of checkout, after you’ve entered your detailed address.
What are the benefits of online payment?
I tried paying online but the screen hanged and I received a message from my bank saying that the money has been deducted. What should I do?
I want to gift the products and want them personalised. Is is possible?
Of course, it’s possible! On each product page (just below the Add to Cart button) we have a box that says ‘Send it as Gift’. Kindly click on the box and fill in the detailsNote: The service has a minimum charge to it.
What if the courier guy comes and I’m not at home/office. Would the product be returned?
How can I order online from the website?
What is your customer support number?
You can chat with our customer support executive on our website and or simply write to us at email@example.com. In case you still want to talk to one of our support executive, we are available on call on 080-33512340, Monday to Friday 10 AM to 07 PM.
How can I track my Order?
We have a dedicated page to help you with this, you can find the link to it at the bottom of the page. For now you can click here to know your Order Status : https://www.qtrove.com/pages/order-tracking
I have ordered multiple items, will I receive all of them together?
Qtrove.com is a marketplace that follows a Drop-ship model. Therefore, we don’t keep any product inventory. All our items are shipped by individual partner sellers, meaning you may receive multiple parcels across days. You will be notified about each item and its status via email as well as SMS.
I have received my order partially, where are the rest of my products?
If you have received shipments from all the sellers and have received partial product, please connect to our support executive at firstname.lastname@example.org. Else, your product(s) might be on their way. Check your Order status here to get detail https://www.qtrove.com/pages/order-tracking
I’m not happy with the products that I received, I want a refund.
For eligibility of refund, please check our refund policy here. https://www.qtrove.com/pages/returns-and-refunds
I have received a broken bottle
We’re sorry; looks like our team dropped the ball here! We can fix it by reshipping the product to you. So please send a picture of the damaged product to convince our seller of what has happened. Shoot us an email at email@example.com along with the image of damaged product. Our concerned team will get back to you at the earliest.
I have received a wrong product
Our apologize for goofing up your order. Kindly email us on firstname.lastname@example.org along with the image of product received and we will ensure you get the product you ordered for at the earliest.
My order has not been delivered but the order status of my product on Qtrove is delivered
Kindly check if someone else has received the product on behalf of you. If not then wait until the end of the day—packages can show as delivered while still in transit. If you are still unable to locate your item, email us on email@example.com along with your order details
I want to return/exchange the product I received and want a refund
We request you to go through our return policy here https://www.qtrove.com/pages/returns-and-refunds. If the product meets our return guidelines you can send us an email at firstname.lastname@example.org with your order details and we’ll resolve the issue.
I want to change my phone number / address for my current order
We won’t be able to edit the details once the product is shipped but we will try our best to reroute your parcel. Kindly email us on email@example.com along with changed address.
There are so many companies out there that offer solutions for corporate gifting. What differentiates you?
Agreed. There are so many companies out there that offer corporate gifting options like branded USB sticks, pens, folders, notebooks, water bottles etc. But these gifts are often repeated at all events. How do you stand out and make your participants and speakers feel more special? That is where our hampers come into the picture. We work with a highly curated handpicked set of vendors that make unique products. Our hamper boxes can be customized to contain products from across 30 categories from home-baked goods and jams to handmade earrings and laptop sleeves. Additionally, the products in our hampers are natural and chemical-free and promote a sustainable lifestyle. Lastly, your effort to use our hampers directly helps small businesses.
What are the typical contents of your hamper boxes?
The best part about our hampers is that they are completely customizable. For example, at a recent Innovation event, 100 participants and speakers were given our hamper boxes that included:
- Gourmet coffee
- Gourmet tea
- Desi Barbecue sauce
- Healthy non-fried Ragi Spinach cookies
- Chocolate fudge sauce
What are the budgets like for the hampers?
Our hampers are completely customizable and we can curate one for you starting from INR 500 all the way up to INR 5000.
What is the lead time for ordering these hampers?
Since the products you want will be ‘Made to Order’, we would like at least 7 working days to ensure there is no last minute stress in sourcing all the products from our sellers.
Do I calculate the cost of the hampers as the sum of the individual product prices shown on the site? Or is there a discount?
Depending on the number of hampers you are ordering, we can offer you varying degrees of discount. Obviously, the larger the order, the greater the discount.
Okay, I’m convinced! How do I get in touch with you to design my very own curated hamper?
Simple. All you have to do is call us on 98454 94853 or email us your requirements on firstname.lastname@example.org and we will get in touch with you very soon.